first and foremost, i believe everyone in Malaysia has experienced bad customer service before. truth be told, customer service in Malaysia is not up to par if compare to other countries. in fact, a lot of companies in Malaysia do not invest much in customer service. we don't need to look far and analyze some big companies. no, sadly, we only need to look at the most basic ones, where sales are made if there is good customer service.
let us take Golden Screen Cinemas, for example. yesterday, i experienced extremely excruciating BAD customer service. i seriously winced in pain when i faced those imbeciles. the story goes like this; i had 2 free tickets to redeem for the Pirates of the Caribbeans 3. i stood in line at the Gold Class ticket counter. please bear in mind that we can buy Gold Class tickets, collect our reservations and online bought ticket, and redeem our vouchers at that BLARDY Gold Class counter. i know this as i have done all of it before. and so, i stood in line, waiting patiently for 15 minutes till it is my turn. when i gave the vouchers to the idiotic ticket seller on duty, he went to 2 other idiotic 'don't know what their post' GSC staff and stood there discussing. OMG. why the marketing & promotions department didn't inform them? where is the co-ordination?
ok, for that moment, i was just annoyed about their lack of knowledge. after 10 minutes of discussing, asking one person to the other, that idiotic ticket sellar came back and told me, yeah the vouchers are valid. "DUH! the blardy vouchers are specifically for the Pirates of the Caribbeans and it's from OCBC!" anyway, he said, "sorry, you have to redeem this at the other counter as this counter is for GOLD CLASS ticket ONLY." and so, i stood there arguing with him and the other idiot who i don't know what his position is. i said,"why can't i redeem it here since i've did that before?" he said,"oh, normally you can't but i would allow it for this time, but you have to line up again." by that time, i was already going to explode. that IDIOT asked me to give way to people when he wants to talk to me. FINE. but now, after talking, he's asking me to QUEUE up again? *&#$##%%@ ^#^%&%^&^ to cut the long story short, i QUEUED up AGAIN, as, Stephen asked me not to argue with them because it's pointless talking to imbeciles and also because the line was short. IDIOTS IDIOTS. why ask me to line up again when it's because of your incompetencies that i gave up my line? now, i want to shout, "GSC's CUSTOMER SERVICE sucks!"
here's an example of BAD customer service from a BIG company.
MAXIS - the number one telecommunication company in Malaysia. Stephen had an appointment with MAXIS to install wireless broadband in his house. the agreed time was 11am on Sunday. so we waited till 12.15. no one called, no one came. Stephen then called MAXIS and inquire about it. the person said, "oh, the time will be 12 to 1.". Stephen asked, "can you please call the vendor and ask him where he is or perhaps you can pass me the number?". MAXIS customer service said, "sorry, i can't call them. and i don't have their number. the vendor will call you" HUH??? ok, fine. we waited till 1 plus. and no one came, no one called. Stephen called MAXIS again. this time, MAXIS CS said he will call the vendor. OMG, then why earlier you can't call? IDIOTS, i tell you. REAL IDIOTS. so the vendor called Stephen after Maxis called him, "sorry, i can't come now. can i come tomorrow?" OMG. by this time, i can almost strangle them. "Of course you can't come tomorrow. I arranged this time because I won't be in on weekdays.". So MR Irresponsible Vendor said, "oh, then i will come at 4.30pm. I'll call you!". Ok, fine. We decided not to wait at home for this useless buggers, so we went out to One U. at 4.30, no one called, and no one came to the house. stephen called MAXIS AGAIN because VENDOR's HP is switched OFF!!!!! this time, MAXIS said he will try to trace the VENDOR and call back. so MAXIS called back 30 minutes later. Said the Vendor will be coming and calling. Yeah, right. Vendor called, "i'm sorry, i couldn't come earlier cause it was raining. i'm coming now." TIME WAS 7.00PM. when he came, asked him some questions regarding the connection and he mumbled incoherent answers and was evading it, trying his best not to answer. WELL DONE, MAXIS. WELL DONE for HIRING such IRRESPONSIBLE idiots to represent you!
i would like to end my whining and excessive anger here by saying, "Malaysia Boleh!". Even with bad customer service, those companies still excel. why you ask? perhaps, the reason is because most Malaysians have this "tidak apa" attitude. *tidak apa means anything goes* Please, don't you all realize how important customer service is? do you know how many fine lines and wrinkles my face will have because of these imbeciles angering me? OMG. People, learn your rights. We have the right to be treated fairly, responsibly and respectfully. We have the right to expect for more than just this rubbish which they claim is CUSTOMER SERVICE.
let us take Golden Screen Cinemas, for example. yesterday, i experienced extremely excruciating BAD customer service. i seriously winced in pain when i faced those imbeciles. the story goes like this; i had 2 free tickets to redeem for the Pirates of the Caribbeans 3. i stood in line at the Gold Class ticket counter. please bear in mind that we can buy Gold Class tickets, collect our reservations and online bought ticket, and redeem our vouchers at that BLARDY Gold Class counter. i know this as i have done all of it before. and so, i stood in line, waiting patiently for 15 minutes till it is my turn. when i gave the vouchers to the idiotic ticket seller on duty, he went to 2 other idiotic 'don't know what their post' GSC staff and stood there discussing. OMG. why the marketing & promotions department didn't inform them? where is the co-ordination?
ok, for that moment, i was just annoyed about their lack of knowledge. after 10 minutes of discussing, asking one person to the other, that idiotic ticket sellar came back and told me, yeah the vouchers are valid. "DUH! the blardy vouchers are specifically for the Pirates of the Caribbeans and it's from OCBC!" anyway, he said, "sorry, you have to redeem this at the other counter as this counter is for GOLD CLASS ticket ONLY." and so, i stood there arguing with him and the other idiot who i don't know what his position is. i said,"why can't i redeem it here since i've did that before?" he said,"oh, normally you can't but i would allow it for this time, but you have to line up again." by that time, i was already going to explode. that IDIOT asked me to give way to people when he wants to talk to me. FINE. but now, after talking, he's asking me to QUEUE up again? *&#$##%%@ ^#^%&%^&^ to cut the long story short, i QUEUED up AGAIN, as, Stephen asked me not to argue with them because it's pointless talking to imbeciles and also because the line was short. IDIOTS IDIOTS. why ask me to line up again when it's because of your incompetencies that i gave up my line? now, i want to shout, "GSC's CUSTOMER SERVICE sucks!"
here's an example of BAD customer service from a BIG company.
MAXIS - the number one telecommunication company in Malaysia. Stephen had an appointment with MAXIS to install wireless broadband in his house. the agreed time was 11am on Sunday. so we waited till 12.15. no one called, no one came. Stephen then called MAXIS and inquire about it. the person said, "oh, the time will be 12 to 1.". Stephen asked, "can you please call the vendor and ask him where he is or perhaps you can pass me the number?". MAXIS customer service said, "sorry, i can't call them. and i don't have their number. the vendor will call you" HUH??? ok, fine. we waited till 1 plus. and no one came, no one called. Stephen called MAXIS again. this time, MAXIS CS said he will call the vendor. OMG, then why earlier you can't call? IDIOTS, i tell you. REAL IDIOTS. so the vendor called Stephen after Maxis called him, "sorry, i can't come now. can i come tomorrow?" OMG. by this time, i can almost strangle them. "Of course you can't come tomorrow. I arranged this time because I won't be in on weekdays.". So MR Irresponsible Vendor said, "oh, then i will come at 4.30pm. I'll call you!". Ok, fine. We decided not to wait at home for this useless buggers, so we went out to One U. at 4.30, no one called, and no one came to the house. stephen called MAXIS AGAIN because VENDOR's HP is switched OFF!!!!! this time, MAXIS said he will try to trace the VENDOR and call back. so MAXIS called back 30 minutes later. Said the Vendor will be coming and calling. Yeah, right. Vendor called, "i'm sorry, i couldn't come earlier cause it was raining. i'm coming now." TIME WAS 7.00PM. when he came, asked him some questions regarding the connection and he mumbled incoherent answers and was evading it, trying his best not to answer. WELL DONE, MAXIS. WELL DONE for HIRING such IRRESPONSIBLE idiots to represent you!
i would like to end my whining and excessive anger here by saying, "Malaysia Boleh!". Even with bad customer service, those companies still excel. why you ask? perhaps, the reason is because most Malaysians have this "tidak apa" attitude. *tidak apa means anything goes* Please, don't you all realize how important customer service is? do you know how many fine lines and wrinkles my face will have because of these imbeciles angering me? OMG. People, learn your rights. We have the right to be treated fairly, responsibly and respectfully. We have the right to expect for more than just this rubbish which they claim is CUSTOMER SERVICE.
1 Goodies:
The reality is, customer service is bad EVERYWHERE. And it is getting worse. I do not know what companies are going to do to turn this around.
I want to start a business and offer the best service. People will flock to do business with me and my company based solely on our great service.
These days everyone is focused on money and getting rich. The client / customer does not enjoy the priority he or she should. Very sad.
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